CONTENT GUIDELINES FOR DEALERS

xHP Pro Dealers may use the xHP logo and content published on our social media channels (Facebook, Instagram) for their purposes.

Please follow the guidelines below to ensure fair competition between dealers:

• Users must be able to easily distinguish between a dealer page and our xHP Flashtool page. This applies to ANY social media platform and/or website.

• Use of the xHP logo as a profile picture is not allowed.

• Using the xHP logo or xHP content as the main image at the top of your Facebook/Social Media page is not allowed.

• Phrases such as "xHP <<my_country, region etc.>>" or similar names for social media pages are not allowed.

• Re-posts of our social media content must be recognisable as re-posts! Do not copy/share without your comment and message.

• Reserving domains that contain "xHP", "xHP-flashtool" or similar phrases is strictly prohibited. Examples of undesirable domains include "xhp-germany.com", "xhp-flashtool.com" and "xhpflasher.com".

• It is also strictly forbidden to use the name "xHP" or similar in your email address.

xHP POLICIES FOR xHP PRO DEALERS

It is xHP policy that customers can come to the workshop (= “flashpoint”) of the xHP dealer of their choice, to have their vehicle flashed on-site in a workshop by a professional tuner. The tuner has all the equipment and expertise, so the customer does not have to flash the car by himself.

Dealers use their own devices to log into the xHP app and to flash their customer’s cars. These devices should be used on-site in the workshop. Usually, 5 devices are enough to be used by all employees of a single workshop.

In regards to these points, remote flashing is NOT xHP policy! We limited the number of devices to 5 to prevent possible fraudulent behaviour.

Do not share your account information, if someone else flashes a car, without you knowing, using your account information, you will still have to pay for this car, as if you flashed it yourself.

If you own more than one workshop, then it is possible to open separate xHP Pro accounts, in addition to the initial xHP Pro account. For each xHP Pro account with its own workshop, you can use 5 devices to flash. Contact us at support@rbttuning.com if you have more than one flashpoint or have further questions.

Do NOT sell xHP products in your webshop. It is strictly against xHP policies that end users buy Dealer Credits. Customers should come to your workshop to have their car flashed and they should pay you directly, and you purchase the xHP dealer Credits from xHP via our webshop or directly via the app. You CAN use the xHP logo and content, but there always has to be a clear distinction between the dealer page and xHP pages.

xHP BACKEND FOR DEALERS

The backend is the central hub for downloading and managing your xHP Pro account and can be accessed at http://pro.xhpflashtool.com.

Registration / First Steps

Information:

• xHP Pro is only available to registered dealers and tuners.

• The xHP App can be downloaded for Windows, ioS/Mac App Store or Android Google Play.

• With the xHP App, you can connect to vehicles and unlock them, after the registration process is complete and your account is unlocked.

 

Step 1: Sign up

• Go to https://pro.xhpflashtool.com/pro/app/register or open the login in the app and put in the information. After you click on “Register” you will get an e-mail asking you to confirm your contact data.

• Confirm your data by clicking the link in the e-mail.

Open

 

 

 

 

Step 2: Complete the registration process

• After confirming your data in the e-mail, complete the registration by providing additional information regarding your business and contact data.

• Please note, that for dealers inside the EU, we need a valid Tax ID.

• By clicking “Complete registration”, your account is created.

• Your account is then being reviewed. You will get another e-mail asking for further information regarding your business because we want to make sure we give our licenses only to professional auto-tuning shops.

 

Open

Step 2: Complete the registration

 

Dashboard

After you log into your xHP account (via the app or desktop), you will be greeted by the xHP Pro Dashboard.

The Dashboard is an overview of your xHP customers and their vehicles. You can edit customer names and vehicle plates here and bring up your invoices. The backend will create one invoice per vehicle.

Flashpoints on dealer map

Every registered xHP Pro tuner has its own “Flashpoint”. This is the address of their workshop which is shown on the dealer map on the xHP website.

Flashpoints are key to getting customers to your site. Over 30.000 people visit our website every month. When they look for a workshop nearby, they enter their address and the nearest flashpoints are shown on the dealer map. That way, customers know, they can visit you to get an xHP tune.

If you have more than one workshop, please contact us at support@rbttuning.com with your subsidiary address, and we create another flashpoint for you. Be sure to provide all the details (company name, phone, address, city, country etc.)

Please do also contact us, if you don’t want your address to be shown on the dealer map.

You find your active flashpoints in the xHP Pro dealer backend.

Billing

As soon as all your credits are used up, we use the PayPal billing engine to generate invoices. Therefore, it is mandatory to have a PayPal account and pay your bills over this account. The dealer backend will forward every invoice to your mailbox, including a payment link.

That means you don’t have to log in to our backend each time, but can conveniently pay through the PayPal web interface or the PayPal app on your mobile device.

The first “vehicle unlock” (after the initial Credit pack) has to be paid instantly, before a second vehicle can be unlocked. Afterwards, you can unlock up to 10 vehicles. However, the app will lock, once the vehicle limit is reached and one or more of the bills is outstanding, or if one of your bills is due more than 21 days.

Settings/Profile

This is where you can view/edit your billing address. By default, this is the address you entered when registering your company and the address used to automatically create your first Flashpoint.

You can change the billing address at any time. This won't affect your Flashpoint address. All vehicles flashed through this account will be billed to the main address. xHP won't bill subsidiaries.

Contact

Got stuck somewhere? Having trouble with the App or the payment? Just email us here.

xHP PRO VEHICLE UNLOCK MODES

There are 2 ways to unlock customer vehicles:

You either buy credits in advance from our Webshop or you receive a PayPal invoice for each vehicle after it has been unlocked.

xHP Pro Dealer - Buying Credit Packs

To purchase Credit Packs, please use your xHP Pro Account email address to order from our webshop. This will ensure that your credits are automatically added to your Pro Account within minutes of purchase.

Your current credit balance is displayed in the xHP App under "Credits". (left sidebar menu) xHP will switch to PayPal Invoice mode (see below) when your credits are used up.

xHP Pro Dealer - PayPal Invoice mode

Once all credits are used up, xHP will switch to PayPal Invoice mode. In this mode, xHP will generate a PayPal invoice 24 hours after each "unlock". These invoices are delivered to your email inbox and are due within 7 days. xHP Pro will lock itself once invoices are overdue for a certain period.

The 24h Trial-Period

xHP Pro offers a 24-hour trial period for each vehicle

If your customer is not satisfied with their xHP Tune, you can "Uninstall xHP" and "Cancel Vehicle Unlock" within 24 hours of the initial unlock! This is done by uninstalling the Tune from the vehicle. Once the uninstall is complete, press the three white dots in the top right corner and select 'Cancel Vehicle Unlock'.

This function is only active if the trial period is still running and the vehicle is in an "uninstalled" state. The app will inform you accordingly.

Please note that the trial period starts immediately after unlocking and NOT after flashing.

If you have unlocked a vehicle that is to be flashed later for whatever reason, you must cancel the unlock immediately.

Upgrade Licenses

xHP Pro end users can now upgrade from a Dealer Unlock to a full xHP Flashtool Licence including the Map Pack using the “Upgrade license”. This will give them access to all the functionality of the application as a non-xHP Pro dealer user.

These licences can be accessed via a link in our webshop that is not visible to normal users, so they cannot accidentally buy the wrong licence.

You can give this link to your interested customers:

https://shop.rbttuning.com/products/xhp-upgrade-license

Suggested Pricing for Customers & Dealer pricing

Dealers can use xHP at a significantly lower price point compared to end users. The difference between our webshop price (Flash licence + map pack) and the reseller price should be the margin you earn. Please do NOT use this margin to offer xHP "on the cheap" to your customers. Although we cannot enforce this pricing scheme, we strongly encourage you to keep the market alive and play fair with other merchants.

Selling by undercutting prices in your region will lead to a ruined market in the long run. We take reports of dumping very seriously and will take action in the case of serious undercutting and/or multiple reports. Please offer xHP for AT LEAST the prices in our webshop. Customers are using your time, tools and infrastructure to get their car flashed, just as they do when they bring in parts for installation. Make a fair calculation of xHP credit + labour + infrastructure + overheads before making a quote to a customer.

Here's a calculation of how much money you can make by purchasing an xHP Dealer Credit Pack for either 6-speed, 8-speed or 7-speed DCT cars. 1 Credit Pack includes 3 “vehicle unlocks”.

Pricing with Credit Packs

Pricing with PayPal Invoices

WHAT ARE MY BENEFITS AS xHP DEALER?

At RBTTuning we are committed to making access to our tunes as easy as possible for everyone. Currently, xHP software is running on vehicles in over 80 countries worldwide and our consumer app, xHP Flashtool, is installed on well over 80,000 devices.

View our list of supported vehicles here.

When unlocking a vehicle, tuners will always get all maps in one go, while consumers will have to purchase licences and maps separately.

We advise all partners to set their prices at least EVEN with our current retail prices on the website.

Benefits you can offer your customers as a reseller:

• Customers can try all 3 tiers on the website before deciding which one to buy.

• Customers don't have to learn how to use the application.

• Customers don't have to buy additional equipment (INPA cable, charger, etc.).

• Customers don't have to be afraid of breaking their vehicles.

• Customers have the comfort of having an experienced person working for them.

Advantages you have as an xHP dealer:

• Advertising for your business: We actively direct people to your site through our website.

• You are part of an exclusive network able to flash BMW transmissions. To date, there is no other tool on the market that offers the ability to flash through OBD and provides OTS maps for hundreds of BMWs.

• You get not only a tool to flash, but 3 different tunes to choose from for each supported car (for most supported cars).

• Full cost transparency, no hidden charges: There are no recurring fees, it's pay-per-car.

• For selected xHP dealers only: You can offer your customers a 24-hour trial period, after which the flash can be cancelled with no financial risk.

Back to the overview page of our Knowledge Base.