Content guidelines for xPro dealers

xPro Dealers may use the xHP logo and content published on our social media channels (Facebook, Instagram) for their purposes.

Please follow the guidelines below to ensure fair competition between dealers:

• Users must be able to easily distinguish between a dealer page and our xHP Flashtool page. This applies to ANY social media platform and/or website.

• Use of the xHP logo as a profile picture is not allowed.

• Using the xHP logo or xHP content as the main image at the top of your Facebook/Social Media page is prohibited.

• Phrases such as "xHP <<my_country, region etc.>>" or similar names for social media pages are not allowed.

• Re-posts of our social media content must be recognisable as re-posts! Do not copy/share without your comment and message.

• Reserving domains that contain "xHP", "xHP-flashtool" or similar phrases is strictly prohibited. Examples of undesirable domains include "xhp-germany.com", "xhp-flashtool.com" and "xhpflasher.com".

• Using the name "xHP" or similar in your email address is also strictly forbidden.

Policies for xPro dealers

It is xHP policy that customers can come to the workshop (= “flashpoint”) of the xHP dealer of their choice to have their vehicle flashed on-site in a workshop by a professional tuner. The tuner has all the equipment and expertise, so the customer does not have to flash the car by himself.

Dealers use their own devices to log into the xHP app and flash their customers' cars. These devices should be used on-site in the workshop. Usually, five devices are enough for all workshop employees.

Regarding these points, remote flashing is NOT xHP policy! We limited the number of devices to 5 to prevent possible fraudulent behaviour.

Do not share your account information. If someone else flashes a car without you knowing using your account information, you will still have to pay for it as if you flashed it yourself.
Sharing accounts with other companies or individuals is strictly forbidden and will result in the immediate termination of your account.

If you own more than one workshop, you can open separate xPro accounts in addition to the initial xPro account. You can use five devices to flash for each xPro account with its workshop. Contact us at support@xAutomotive.com if you have more than one flashpoint or have further questions.

Do NOT sell xProducts in your webshop. It is strictly against xHP policies that end users buy Dealer Credits. Customers should come to your workshop to have their car flashed, and they should pay you directly. You can purchase the xHP dealer credits from xHP via our website or the app.
You CAN use the xHP logo and content, but there must always be a clear distinction between the dealer and xHP pages.

Backend for xPro dealers

The backend is the central hub for downloading and managing your xPro account, which can be accessed at http://pro.xhpflashtool.com.

Registration / First Steps

Information:

• xPro is only available to registered dealers and tuners.

• The xHP App can be downloaded for Windows, ioS/Mac App Store or Android Google Play.

• With the xHP App, you can connect to vehicles and unlock them after the registration process is complete and your account is unlocked.

 

Step 1: Sign up

• Go to xHP Pro or open the login in the app and enter the information. After you click on “Register,” you will receive an email asking you to confirm your contact data.

• Confirm your data by clicking the link in the e-mail.

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Step 2: Complete the registration process

• After confirming your data in the e-mail, complete the registration by providing additional information regarding your business and contact data.

• Please note that we need a valid tax ID for dealers in the EU.

• By clicking “Complete registration”, your account is created.

• Your account is then being reviewed. You will receive another email asking for further information about your business because we want to ensure that we give our licenses only to professional auto-tuning shops.

 

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Step 2: Complete the registration

 

Dashboard

After you log into your xHP account (via the app or desktop), you will be greeted by the xPro Dashboard.

The Dashboard provides an overview of your xHP customers and their vehicles. Here, you can edit customer names and vehicle plates and bring up your invoices. The backend will create one invoice per vehicle.

Flashpoints on dealer map

Every registered xPro tuner has its own “Flashpoint.” This is the address of the workshop, shown on the dealer map on the xHP website.

Flashpoints are key to getting customers to your site. Over 30.000 people visit our website every month. When they look for a workshop nearby, they enter their address and the nearest flashpoints are shown on the dealer map. That way, customers know they can visit you to get an xHP tune.

If you have more than one workshop, please contact us at support@xAutomotive.com with your subsidiary address, and we create another flashpoint for you. Be sure to provide all the details (company name, phone, address, city, country, etc.)

Please contact us if you don’t want your address shown on the dealer map.

You will find your active flashpoints on the xPro dealer backend.

Credits

On this page you can see:

• your current Credit Balance

• The number of credits required to unlock each transmission type

• A quick link to purchase Universal Credits directly form teh “Credits” page

• Old xPro invoices

You might see invoices for purchases made via PayPal in the past.

Settings/Profile

This is where you can view/edit your billing address. By default, this is the address you entered when registering your company, which is used to create your first Flashpoint automatically.

You can change the billing address at any time. This won't affect your Flashpoint address. All vehicles flashed through this account will be billed to the main address. xHP won't bill subsidiaries.

Contact

Did you get stuck somewhere? Are you having trouble with the App? Just email us here.

How to unlock customer vehicles with xPro

xPro Dealer - Buying Credit Packs

To purchase Credit Packs, please use your xPro Account email address to order from our webshop. This will ensure that your credits are automatically added to your Pro Account within minutes of purchase.

Your credit balance is displayed in the xHP App under "Credits".
The “Credits” menu can be found after clicking “More” in the app's bottom bar.

Your current balance and how many credits you need for a vehicle unlock can also be found online on your xPro dealer account’s page: https://xhppro.xhpflashtool.com/pro/app/user/credits

The 24h Trial-Period - available for dealers

xPro offers a 24-hour trial period for each vehicle

If your customer is unsatisfied with their xHP Tune, you can "Uninstall xHP" and "Cancel Vehicle Unlock" within 24 hours of the initial unlock! This is done by uninstalling the Tune from the vehicle. Once the uninstall is complete, press the three white dots in the top right corner and select 'Cancel Vehicle Unlock'.

After doing this, the Credits you used to unlock the car will be automatically added back to your account.

This function is only active if the trial period is still running and the vehicle is in an "uninstalled" state. The app will inform you accordingly.

Please note that the trial period starts immediately after unlocking and NOT after flashing.

If you have unlocked a vehicle to be flashed later, you must cancel the unlock immediately.

Upgrade Licenses

xPro end users can now upgrade from a Dealer Unlock to a full xHP Flashtool Licence, including the Map Pack, using the “Upgrade license”. This will give them access to all the application's functionality as a non-xPro dealer user.

These licences can be accessed via a link in our webshop that is not visible to regular users, so they cannot accidentally buy the wrong licence.

You can give this link to your interested customers:

https://shop.xAutomotive.com/products/xhp-upgrade-license

Suggested Pricing for Customers & Dealer pricing

Dealers can use xHP at a significantly lower price than end users. The difference between our webshop price (Flash licence + map pack) and the reseller price should be the margin you earn. Please do NOT use this margin to offer xHP "on the cheap" to your customers. Although we cannot enforce this pricing scheme, we strongly encourage you to keep the market alive and play fair with other merchants.

Selling by undercutting prices in your region will lead to a ruined market in the long run. We take reports of dumping very seriously and will take action in the case of severe undercutting and multiple reports.

Please offer xHP at the latest prices on our website. Customers use your time, tools, and infrastructure to get their car flashed, just as they do when they bring in parts for installation. Before quoting a customer, make a fair calculation of xHP credit + labour + infrastructure + overheads.

What are my benefits as an xPro Dealer?

At xAutomotive, we are committed to making everyone's access to our tunes as easy as possible. Currently, xHP software is running on vehicles in over 80 countries worldwide, and our consumer app, xHP Flashtool, is installed on well over 80,000 devices.

View our list of supported vehicles here.

We advise all partners to set their prices at least EVEN with our current retail prices on the website.

Benefits you can offer your customers as a reseller:

• Customers can try all three OTS Map Stages, as described on the website before deciding which one to buy.

• Customers don't have to learn how to use the application.

• Customers don't have to buy additional equipment (INPA cable, WiFi Adapter charger, etc.).

• Customers don't have to be afraid of breaking their vehicles.

• Customers have the comfort of having an experienced person working for them.

Advantages you have as an xHP dealer:

• Advertising for your business: We actively direct people to your site through our website.

• You are part of an exclusive network that is able to flash BMW transmissions. To date, no other tool on the market offers the ability to flash through OBD and provides OTS maps for hundreds of BMWs.

• You get not only a tool to flash but three different tunes to choose from for each supported car (for most supported cars).

• Full cost transparency, no hidden charges: There are no recurring fees. It's pay-per-car.

• For Gold, Silver and Bronze xPro Dealers: You can offer your customers a 24-hour trial period, after which the flash can be cancelled with no financial risk.

What are my benefits of becoming an Gold, Silver, Bronze Dealer?

Back to the overview page of our Knowledge Base.