BECOMING A XPRO DEALER

I want to become an xPro dealer. What do I do?

Thank you for being interested in xHP. We are always happy to add new dealers to our community!

We need the following from you to make sure that you are a professional tuner with your own company and workshop, where customers can go to get their cars flashed:

• a certified excerpt from the commercial register proving the registration of the company,

• the ID of the person who wants to register the company in their name, 

• the link to your official homepage/business social media etc,

• pictures of your workshop, preferably ones that include your company name or logo, etc.

• For taxation purposes we can only accept dealers with a valid Tax ID (only for those located inside of the EU).

Please send your request and the information to support@xautomotive.com.

We’ll check if everything is in order, and inform you about the next steps in the registration process.

xAutomotive POLICY & GUIDELINES

Are there xAutomotive policies xHP tuners should respect?

It is xHP policy that customers can come to the workshop (= “flashpoint”) of the xHP dealer of their choice, to have their vehicle flashed on site in a workshop by a professional tuner. The tuner has all the equipment and expertise, so the customer does not have to flash the car by himself.

Dealers use their own devices to log into the xHP app and flash their customers' cars. These devices should be used on-site in the workshop. Usually, five devices are enough for all workshop employees.

In regards to these points, remote flashing is NOT xHP policy! We limited the number of devices to 5 to prevent possible fraudulent behavior.

If you own more than one workshop, then it is possible to open separate xHP Pro accounts in addition to the initial xHP Pro account. For each xHP Pro account with its own workshop, you can use 5 devices to flash. Contact us at support@xautomotive.com if you have more than one flashpoint or have further questions.

Are there content guidelines for xHP tuners?

Yes, we have content guidelines to ensure fair competition between dealers.

Dealers are allowed to use the xHP logo and content published across our social media channels (Facebook, Instagram) for their own purposes. However, users must be able to easily distinguish between your dealer page and xHP pages. So do not use the wording “xHP” in the company name, for domain names, etc.

Click here to read the full information about our content guidelines!

PRICING / BILLING / VAT ID

What is the price recommendation for consumers?

Dealers buy Universal Credits in our webshop at significantly lower prices than end consumers. Also, dealers unlock a vehicle and get maps in one sweep.

Consumers/Customers have to buy the Flash Combo.

The difference between the end consumer price and the dealer price is the margin you earn.

Please do not use this margin to offer xHP to customers “for cheap”, but sell xHP at least at the same price as the price for end consumers.

We strongly encourage you to keep the market vital and play fair against other dealers. We are proud of our quality product and do not want to sell it at dumping prices. Selling by underrunning prices in your region will lead to a ruined market in the long run, as other dealers will also lower their prices accordingly.

Therefore, we take reports about dumped prices seriously and will take action in case of serious underrunning and/or multiple reports from other dealers or customers. Customers utilize your time, tools, and infrastructure to get their car flashed, just like they do when bringing in parts for installation. Do a fair calculation with xHP License + labor + infrastructure + overhead costs before making an offer to a customer.

Get your Dealer License Packs in the xHP webshop!

How much is the price for dealers?

There are no running costs for dealers. You just pay for each flashed / unlocked car. Dealers can buy Dealer Credit Packs in our webshop at significantly lower prices than end consumers.

The difference between the end consumer price and your dealer price is the profit margin you earn. The higher you set the end-user price, the higher your own profit.

To purchase Dealer License Packs, please use your xHP Pro Account's email to order in our Webshop. This ensures your licenses/credits will be added automatically to your Pro-Account within minutes after purchase. Your current credits are shown inside xHP.

More about the Billing process.

More about Dealer License Packs.

Get your Dealer License Packs in the xHP webshop!

DEALER BACKEND & APP

How does the xHP dealer backend work?

After you log into your xHP account (via the app or desktop), you will be greeted by the xHP Pro Dashboard.

• Dashboard: Here you find an overview of your xHP customers and their vehicles. You can edit customer name and vehicle plates here and bring up your invoices.

• Credits: Here you will find your Unlocks and available Credits.

• Flashpoints: You also find your active flashpoints in the dealer backend. This is the address of your workshop, which is shown on the dealer map on the xHP Website. More to flashpoints.

• Settings/Profile: Here, you can see and edit your billing address. By default, this is the address you entered when registering your company, and which is also used for your flashpoint. However, you may change the billing address any time. If you want to also change your flashpoint address, then contact us at support@xautomotive.com to do this for you. All cars flashed through your account will be billed to the main address, xHP will not send invoices to subsidiaries.

• Contact: Do you have any questions or problems? Then contact us via the web form in the backend. Or you can always write to us at support@xautomotive.com

More details on the dealer backend and its functionalities.

What is a Flashpoint, and how does it work?

Every registered tuner has their own “Flashpoint”. This is the address of the workshop, which is shown on the dealer map.

Flashpoints are key to getting customers to your site. Over 30.000 people visit our website every month. When they look for a workshop nearby, they enter their address, and the nearest flashpoints are shown on the dealer map. That way, customers know they can visit you to get an xHP tune.

If you have more than one workshop, please contact us at support@xautomotive.com with your subsidiary-address, and we create another flashpoint for you. Be sure to provide all the details (company name, phone, address, city, country etc.)

Please do also contact us, if you don’t want your address to be shown on the dealer map.

You will find your active flashpoints on the xPRO Dealer Map.

Can I share my account with another tuner or end consumer?

No, account sharing is strictly forbidden and will lead to immediate termination of your account. Only one account per dealer is allowed.

The xHP Pro Login enables you to unlock cars at a reduced rate, and all unlocks are tied to your company account.

However, your customers can purchase a discounted Upgrade License in our webshop to transfer a dealer unlock to their personal account.

TROUBLESHOOTING (ACCOUNT, DEALER MAP …)

My account is locked. Why? What can I do?

If your account is locked, you cannot access the dealer backend or the app anymore with your dealer email address and password and cannot flash new cars. You can still access existing vehicles but cannot carry out further unlocks.

If your account has been locked or might get locked in the near future, you get an email with further information, which also includes the reason for the possible closure. You can always contact us at support@xautomotive.com if you think, a mistake has been made and to ask about the reason for the lock.

Your account might be locked due to one of these reasons:

• We’ve noticed fraudulent behavior on your side.

  • If we notice fraudulent behavior, we will lock your account immediately. If you think this has been a mistake, you can contact us at support@xautomotive.com.

• You flashed less than three cars in the last 6 months.

  • Due to huge growth in our dealer network, we were forced to start filtering for actual active dealers. We want to foster those who use our product frequently and drive potential customers to their workshop. That’s why we have an activity check for all our xHP dealers, which runs automatically at the beginning of every month. Dealers unlocking less than three cars in 6 months are flagged and get an email accordingly. Your account won’t be locked immediately due to inactivity: you’ll get a warning first that your flashpoint might get hidden on the dealer map.

  • Flashpoint hidden: This is the first step. If you have flashed only 0-3 cars in the last 6 months before the activity check, you will get an email warning you that your flashpoint is now hidden on the dealer map. This means your workplace is not visible anymore there. It will be visible again and should flash at least six cars altogether within the 6 months when the next activity check takes place. This will be checked at the beginning of each month. More information about flashpoints.

  • Flashpoint visible again: Your flashpoint is hidden on the dealer map and but you have flashed at least 3 cars in the last 6 months before the activity check takes place (which takes place for three months after the flashpoint has been hidden), then your flashpoint will be set to visible again. If not, see next step below.

  • Account locked: If your flashpoint is hidden and you didn’t flash the required minimum of 3 cars in the last 6 months, for 3 month after the flashpoint was hidden, then your account will be locked due to inactivity. You can access existing cars, but cannot unlock new vehicles. Contact us at support@xautomotive.com if you think this has been a mistake or if you have reasons for your account to be unlocked again.

Unlocking your account:

• When you have UNUSED LICENSES AVAILABLE, your account is NEVER LOCKED DUE TO INACTIVITY, and your flashpoint is never hidden. Be sure to buy new licenses or not use up the last old one if you think business might not be so good in the next months. Note: Your account might still be locked in case we notice any fraudulent behaviour.

• When your account is locked due to inactivity, you can always UNLOCK it and set your flashpoint to UNHIDDEN again by purchasing licenses in our webshop. - More about licenses.

Please get in touch with us at support@xautomotive.com if you think locking your account has been a mistake or if you have a reason why you could flash fewer cars than usual in the past months.

My workshop is hidden on the dealer map. Why is that? What can I do?

Why is it hidden?

• If you have flashed only 0-3 cars in the 5 months before the activity check, you will get an email warning you that your flashpoint will be hidden on the dealer map.

• This means your workplace will no longer be visible on the dealer map if you do not flash at least 6 cars within the 6 months before the next activity check takes place.

• This will be checked each month with the next activity check.

Un-hide your account / make your account visible again

• Should you have flashed at least 6 cars in the previous 9 months, when an activity check takes place at the beginning of the next month, then your flashpoint gets set to visible again. Your place of work can be seen again on the dealer map.

Please get in touch with us at support@xautomotive.com if you think hiding your flashpoint has been a mistake or if you have a reason why you could flash fewer cars than usual in the past months.

More information about flashpoints.

More about locked accounts.

To the overview page of the xHP Pro Dealer area.