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Licenses

Licenses


My license does not appear, and the voucher codes no longer work!

Please make sure you are trying to log in with the correct account! We have added an account finder at the bottom of the login screen. Enter your VIN (Vehicle Identification Number), and xDelete will indicate which account has been used for that car in the past.

Your license must be ported to our new licensing system if you purchased through Google Play in 2017/2018. Please download the latest iOS or Android version of xDelete, click Login and use the same email to log in that you used to purchase on Google Play. If you still do not see your license, please contact us at support@xautomotive.com.  


What happens to my xDelete-license if I switch to another vehicle or change the transfer case?

To move an existing xDelete license to another of your vehicles, or when installing a new transfer case, you must follow all of the below steps:

  • Perform a Stock Flash (xDrive ON) on your old car/transfer case.
    The last flash recorded must be xDrive ON.

  • If you change to a new vehicle, connect xDelete to your new car so xDelete generates a new item in the Car List. Both vehicles need to be stored on the same account.

  • Please get in touch with us at support@xautomotive.com with your old and new VIN.
    After a manual check, we can transfer your license from your old VIN to your new VIN.

  • If you have installed a new transfer case, make sure the VIN on the new transfer case is the one from your current car.

  • Should it not immediately work, please click "More" on the bottom bar, then "Send Logs" from the same device you flashed the car with, and contact us at support@xautomotive.com to examine this more closely.

Licenses are not transferable to other users.

Licenses can only be transferred once from one vehicle to another of the same generation (E- to E-series, F-series to F-series, and G- to G-series).


How do I buy a license?

You buy your license at xDelete Webshop. Buyers receive a voucher code to redeem within the Android or iOS application. Licenses are cross-platform. No matter where and how you buy, you can always use your license on all supported platforms.


Back to the xDelete FAQ - Overview Page.

Back to the Overview Page.

 

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