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Are there xHP policies xHP tuners should respect?

It is xHP policy that customers can come to the workshop (= “flashpoint”) of the xHP dealer of their choice, to have their vehicle flashed on site in a workshop by a professional tuner. The tuner has all the equipment and expertise, so the customer does not have to flash the car by himself.

Dealers use their own devices to log into the xHP app and to flash their customer’s cars. These devices should be used on site in the workshop. Usually 5 devices are enough to be used by all employees of a single workshop.

In regards to these points, remote flashing is NOT xHP policy! We limited the number of devices to 5 to prevent possible fraudulent behaviour.

If you own more than one workshop, then it is possible to open separate xHP Pro accounts, in addition to the initial xHP Pro account. For each xHP Pro account with its own workshop you can use 5 devices to flash. Contact us at support@rbttuning.com if you have more than one flashpoint or have further questions.

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Are there content guidelines for xHP tuners?

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• Start Tour: Here you get a introductory tour to xHP, the necessary hardware, and how the flashing process with xHP is working.

• My cars: Here you see which cars have already been connected. Click on a car to see the details. Click on “connect” to identify and connect to the vehicle, or select your car directly on the “My cars” screen. Read on here for details on how to flash maps (OTS and custom maps).

• Diagnostics: Here you can read and delete Fault codes stored in your Transmission Control Unit. You can also read the current adaptation values of your transmission.

• Credits: Here you see how many credits / licenses you have, if you have bought a Dealer License Pack (for 6-speed, 7-speed and 8-speed).

• Invoices: See the invoices assigned to your account.

• Support Check: Check here to see if your car / your customers car is supported. You can check this also offline or via the “check support” feature on our website. Click here for more details on vehicle support check.

• Send Logs: It might be necessary for troubleshooting purposes to send us your logs. If you push the button they will be automatically sent to us. Please reach out to support@rbttuning.com to describe your problem and we will check the logs.

• FAQ: This link leads to our end consumer FAQ site (WIKI).

• Online-WIKI: This link leads to our dealer WIKI.

• Connect Guide: Leads to the connect-diagram which shows you how to connect xHP to your car and which hardware to use, to start flashing.

• Settings: Adjust your app-settings here.

• About: Information about our company. Also Logout Button and social media links.

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How do I connect to my customers car?

Please look here in our Knowledge Base for end consumers to see how to connect to your customers car, how to prepare your device and vehicle, and which hardware to use.

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• Log into your app with your email address used for registration. More on app functions.

• The app will show the car list on the “my cars” page, which acts as the main screen.

• Prepare your car and connect to your vehicle, using the required hardware. See here more details on how to connect to your customers car. See here which hardware to use.

• For all flash operations, either click the “Connect” button on the main screen to identify your vehicle, or select it directly from the list on the “My cars” screen. Then open your car. You will see a lightning bolt button on the bottom right side in the app. Click it to open the menu:

  • Diagnostics - Read and delete fault codes stored in your TCU (transmission control unit)

  • Settings - turn your cars settings on/off

  • Flash - opens the Flash menu: Select between different stages (OTS maps), custom functions/maps and backup, to further tweak the OTS maps. Click on the map to see a detailed description, click on the right (flash symbol) to flash. When doing this for the first time, or after a re-install of the app, xHP will prompt you to download the files needed for this car. If you are connected through a Wi-Fi adapter to your vehicle, you need to switch back to cellular or your local Wi-Fi for carrying out the download. See here details for flashing your car.

    • Read here for details on how to flash OTS maps!

    • Read here for details on how to flash custom functions /maps!

    • Read here for details on how to flash Backup / uninstall!

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