General

In order to To safely flash your TCU, it is mandatory to you must use the right correct hardware and prepare your vehicle.  Please Please make sure you don’t have any mechanical problems on your transmission. xHP won’t cure bad mechanics. Never. If you’re already experiencing flared shifts, wrong shifts or jerks during shifts, your transmission most likely needs service or repair before tweaking don't have any mechanical problems with your gearbox. xHP won't fix bad mechanics. Never. If you're already experiencing jerky shifts, mis-shifts or bucking, your transmission probably needs to be serviced or repaired before you flash it.

Why can I not connect to/flash my car?

Although we have optimized optimised the flashing procedure process to work on as many devices as possible and to be as stable as possible, there are still factors outside of beyond our control , that can interrupt the flashing procedureprocess.

Follow these

steps to find

out why your flash may not

be ready.

Step 1: Check

you have the latest

version of the app

Always make sure , to flash you are flashing the latest viable version of the app, on either Platformplatform. We are constantly improving the App and are app, adding new features and supported cars, so you want the app to be up to date.

Android Version

Apple Version

Windows 10 Version

Step 2: Check for

overlooked preparation steps

As there have some are several steps to be taken, it can happen that follow, one or more preparations may have been overlooked. Make sure you followed have completed all the preparations for:

• Your flashing device

• Your car itself

Step 3:

Check your

flashing hardware

We do recommend high-quality flashing gearequipment, as especially cheap DCAN cables can lead to interrupted cause intermittent flashes. See our recommended recommended flashing hardware.

Step 4: Check for aftermarket CAN

bus devices

Any aftermarket device connected to the CAN -Bus bus (like such as a JB4) needs to must be disconnected/turned OFF prior switched off before flashing any ECU on your carvehicle. Examples of units potentially causing issues for every devices that may cause problems with any flash operation:

• throttle pedal tuning boxes

• any performance displays (like Awron)

• sport-exhaust with sound control installed in the car

• aftermarket Android Headunits

• aftermarket CarPlay Units

• aftermarket HUD (head-up displays)

• aftermarket immobilisers, like the “Ghost immobiliser”

• Mileage manipulation devices

Step 5: If

all else fails, do not hesitate to contact us

Should all If none of the above not help youhelps, please click on "Send Logs" in the menu to the left side menu, so that we can take have a closer look at this. Let us know when you have sent them it and what email you are using use to log into in to the app.

Problems with your

licence/voucher codes

When If you change your device or made a update your software update, it is necessary that you log into you will need to sign in to the app again , with using the same email account and Login login method you used the first time.

“We're sorry, but this voucher has already been redeemed.”

Anchor
VoucherAlreadyRedeemed VoucherAlreadyRedeemed

Voucher codes can only be redeemed once to unlock a car. This Unlock unlock is then bound tied to a Login sign-in method, like “such as "Continue with Google” " and the email address you used together with this Loginwith that sign-in.

This means , that you are most likely logged signed in with the wrong email account or wrong Login login method.

Should If you are still be logged signed in, go to “About” click “Logout” then click on “Login”.There you find the button "Find your account". Click on 'About', click 'Sign out', and then click 'Sign in'.

You will see a button that says 'Find your account'. Click it and follow the instructions.

Then it shows you what It will show you which account is connected to associated with your license licence and with what the method you have need to use to log sign in again (for example e.g. "Continue with Google" in the picture below its “Continue with Google”):

Should this not work, please send us the full VIN of the car at support@rbttuning.com then we can look it up manually.

Product Voucher mismatch

Probetext, mit Webshop link und Hinweis das 6HP 8HP 7DCT nicht das selbe sind.

“VoucherProductMismatchException”

“VoucherProductMismatchareion”

You are trying to to redeem a product with the wrong type of voucher code, please make sure to you only use Map Pack map pack vouchers for Map Packs and Flash license map packs and flash licence vouchers to unlock Flash licensesflash licences.

“NoInternetConnectionWhileRedeemingVoucher”

• Make sure to you have a fast & and active internet connection.

• When If you are using a Wifi or ENET adapter, make be sure to unplug the adapter and turn OFF flight mode, off Flight Mode to get an active internet Internet connection and be able to redeem the voucher. After redeeming the voucher redemption, reconnect the Wifi or ENET adapter and switch the flight mode Flight Mode back on.

When using the WiFi adapter

, be sure to follow

these steps

When using the ENET cable

, be sure to follow

these steps

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